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What Defines a Good Web Hosting Company?
Unfortunately the web hosting market has been flooded by so many providers to the point prices have hit rock bottom. So how do you differentiate between a good web hosting company and a great web hosting company when it is all based on volume rather than a more personalised service? Quite easily.
Most Web Hosting companies in the industry offering hosting plans relative cheap are placing your hosting account on a single server which really provides you no redundancy which is okay if you are not running a business.
Example: Its a couple of days before valentines day where your website which sells flowers online is expecting an influx of sales, suddenly your website goes offline.
You contact your hosting provider where there has been hardware failure and a considerable amount of time to correct the issue due to not having parts on hand. Leaving you immensely out of pocket.
The single server model doesn't work if you are looking for client retention. We all know a happy customer is a loyal customer therefore how is this achieved? INVESTMENT.
Investing in enterprise grade infrastructure and a bullet proof network allows a web hosting company to actually be proactive; focusing on better customer experience, marketing, sales and so on... We regularly contact new or existing clients to see if they need assistance and just generally inform anyone if they want to hear about the industry.
Therefore if you are a web host invest in your network and staff to ensure a better customer experience, forgot about the bottom line. If you are a consumer ask questions, how the hardware you are being hosted on(make sure its high availability) and ask them if they are a proactive web hosting company or a reactive one.
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